Terms & Conditions

Caffè Kenon

TERMS & CONDITIONS

Effective Date: 17th June 2025
Website: www.kenon.ae
Legal Entity: SALVE FOODSTUFF TRADING
Distributor of: Caffè Kenon (Kenon.it), Italy

 

  1. Introduction

Welcome to Kenon.ae. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By using this website, you agree to comply with and be bound by these terms.

 

  1. Distributor Disclaimer

Kenon.ae is a licensed and authorized Distributor of Kenon.it, Italy. All rights, trademarks, and intellectual property belong to Kenon.it and are used under license. Kenon.it is not liable for the operations of Kenon.ae or any associated transactions.

 

  1. Eligibility

You must be at least 18 years old to purchase from this website. By using Kenon.ae, you warrant that you are legally able to enter binding contracts.

 

  1. Product Information

We strive to provide accurate descriptions, but we do not warrant that product descriptions or content are accurate, complete, or error-free. All prices are in AED and inclusive of VAT unless stated otherwise.

 

  1. Orders & Payments

Orders are subject to availability and confirmation. We reserve the right to cancel or refuse any order. Payments are processed securely using encrypted gateways such as Visa, Mastercard, Apple Pay, or other approved methods.

 

  1. Shipping & Delivery

We aim to deliver within [1–3 working days] in the UAE. Delays may occur due to third-party logistics. Delivery fees will be shown at checkout.

 

  1. Return & Refund Policy
  • Products may be returned within 7 days if unused and in original condition.
  • Food or beverage items cannot be returned unless defective or damaged on arrival.
  • Refunds are processed within 14 business days upon approval.
  • Refunds are issued to the original payment method only.

 

  1. Intellectual Property

All content, images, logos, and branding are the property of Kenon.it or its Distributor. You may not copy, distribute, or use any content without permission.

 

  1. User Conduct

You agree not to misuse the website or its services. Unlawful, harmful, or fraudulent activities will result in account termination and legal action if necessary.

 

  1. Limitation of Liability

Kenon.ae is not liable for indirect, incidental, or consequential damages arising from the use of this site or products sold. Your sole remedy for dissatisfaction is to stop using the site and request a refund where applicable.

 

  1. Governing Law

These terms are governed by the laws of the United Arab Emirates. Any disputes shall be resolved exclusively in the courts of Dubai or Abu Dhabi.

Caffè Kenon

PRIVACY POLICY

  1. Data We Collect
  • Personal information: name, email, phone, address.
  • Payment data: via secure payment gateways (not stored by us).
  • Browsing and usage data via cookies and analytics.

 

  1. How We Use It
  • To process and deliver your orders.
  • To improve your shopping experience.
  • For customer service and marketing (if opted-in).

 

  1. Data Sharing

We never sell your data. We may share data with:

  • Delivery providers.
  • Payment processors.
  • Authorities if required by law.

 

  1. Your Rights

You can request:

  • To view the data we have.
  • To correct or delete it (unless required by law).

 

  1. Data Security

We use SSL encryption and secure hosting to protect your data.

 

  1. Retention

We retain your data for as long as necessary for business and legal compliance purposes.

 

✅ COOKIE POLICY

Kenon.ae uses cookies to enhance your experience.

 

  1. What are Cookies?

Cookies are small data files stored on your device to help us remember your preferences and improve site functionality.

 

  1. Why We Use Them
  • For website functionality (cart, login, preferences).
  • For performance and analytics.
  • For marketing (only if consented).

 

  1. Managing Cookies

You can manage cookies via your browser settings. Disabling cookies may affect website performance.

 

✅ PAYMENT & REFUND POLICY

 

Payment

  • We accept Visa, Mastercard, Apple Pay, and other secure payment options.
  • All payments are processed via encrypted third-party gateways.
  • Currency: AED.

 

Refund

  • Refunds are only issued for returned goods (see above).
  • Refunds are not applicable on sale/clearance or perishable items.
  • Refunds processed within 14 working days to the same payment method.

© 2025 Kenon UAE. All rights reserved.

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Terms & Conditions

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